Question 1

What is Bong Tribe?

Accepted Answer

Bong Tribe is a modern Bengali lifestyle and streetwear brand built for people who love where they come from. We reimagine Bengali culture, football, festivals, Kolkata nostalgia, humour and everyday Bengali life into contemporary designs you can wear.

Question 2

What does "Wear Your Roots" mean?

Accepted Answer

It is our way of saying that your culture is part of who you are. Bong Tribe brings those familiar Bengali feelings, memories, jokes, traditions and passions into modern everyday wear.

Question 3

What can I buy from Bong Tribe?

Accepted Answer

You can shop a growing range of T-shirts and other lifestyle products inspired by Bengali culture, Kolkata, football, festivals and Bengali internet/pop culture. New designs and collections will be added regularly.

Question 4

Who is Bong Tribe for?

Accepted Answer

For anyone who feels connected to Bengali culture — whether you're from Kolkata, Bengal, another part of India or living somewhere else in the world. If you've ever said "Eta toh ekdom amader kotha!", you're probably part of the Tribe.

Question 5

Are Bong Tribe products printed after I order?

Accepted Answer

Yes. Our products are printed on demand. This means your product is produced after you place an order rather than being mass-produced and sitting in inventory.

Question 6

Why should I buy from Bong Tribe instead of a regular T-shirt store?

Accepted Answer

Because Bong Tribe isn't just about putting a graphic on a T-shirt. Our designs are inspired by Bengali identity, humour, football, Kolkata, festivals and the little things that make Bengali life unique.

Question 7

How do I choose the right size?

Accepted Answer

Please check the size chart available on the individual product page before ordering. We strongly recommend comparing the measurements with a T-shirt you already own for the best fit.

Question 8

Will the product colour look exactly like it does on my screen?

Accepted Answer

We make every effort to display colours accurately. However, slight differences can occur depending on your screen, display settings and lighting.

Question 9

Can I order multiple designs?

Accepted Answer

Absolutely. You can mix and match eligible T-shirts to build your own Tribe.

Question 10

What is the TRIBE4 offer?

Accepted Answer

Pick 4 eligible T-shirts and get the 4th T-shirt for just ₹1.

Question 11

How much do I save with TRIBE4?

Accepted Answer

The regular price of four ₹599 T-shirts is ₹2,396. With TRIBE4, your total is ₹1,648, giving you a saving of ₹748.

Question 12

Do I have to choose four identical T-shirts?

Accepted Answer

No. You can mix and match eligible designs and create your own four-T-shirt Tribe.

Question 13

How does the ₹1 fourth T-shirt work?

Accepted Answer

Simply add four eligible T-shirts to your cart. The TRIBE4 offer is automatically applied. You don't need to enter a coupon code.

Question 14

Can I combine TRIBE4 with another discount?

Accepted Answer

TRIBE4 is a promotional offer and may not be combined with other discounts or promotional offers unless specifically stated.

Question 15

How do I place an order?

Accepted Answer

Choose your product, select the required size, add it to your cart and proceed to checkout. Enter your delivery details, select an available payment method and complete your order.

Question 16

What payment methods do you accept?

Accepted Answer

We support the payment methods displayed at checkout. Available options may include UPI, cards, net banking and other supported payment methods.

Question 17

Will I receive an order confirmation?

Accepted Answer

Yes. Once your order is successfully placed, you will receive an order confirmation with your order details.

Question 18

Can I cancel my order after placing it?

Accepted Answer

Because our products are printed on demand, orders may move into production quickly. Cancellation availability therefore depends on the stage of processing. Please contact us as soon as possible if you need to cancel an order.

Question 19

Can I change my size or product after ordering?

Accepted Answer

Please contact us as quickly as possible after placing your order. Once a product has entered production, changes may no longer be possible.

Question 20

Where do you ship?

Accepted Answer

We currently ship across India.

Question 21

How long will my order take to arrive?

Accepted Answer

Because our products are printed on demand, your order first goes through production and then shipping. Delivery time can therefore vary depending on production and your delivery location.

Question 22

Will I receive tracking information?

Accepted Answer

Yes. Once your order has been dispatched, tracking information will be provided when available.

Question 23

Why does my order take longer than a regular ready-stock product?

Accepted Answer

Your Bong Tribe product is made after you order it. We believe in producing responsibly rather than maintaining large amounts of unnecessary inventory.

Question 24

Can I change my delivery address after placing an order?

Accepted Answer

Contact us as soon as possible if you entered an incorrect address. Address changes may not be possible once the order has been processed or dispatched.

Question 25

Do you accept returns or exchanges?

Accepted Answer

Our return, refund and exchange eligibility depends on the circumstances and the conditions specified in our policy. Please read our complete policy before placing an order.

Question 26

What if I receive a damaged, defective or incorrect product?

Accepted Answer

If your product arrives damaged, defective or incorrect, please contact us as soon as possible with your order details and the required photographs/evidence so that we can review the issue.

Question 27

Can I return a T-shirt simply because I don't like the design?

Accepted Answer

Please refer to our Return & Refund Policy for the circumstances in which returns or refunds are accepted.

Question 28

What if I ordered the wrong size?

Accepted Answer

Please check our size chart carefully before ordering. Since our products are printed on demand, size-related returns or exchanges may be subject to specific conditions.

Question 29

How do I request a return or refund?

Accepted Answer

Please review our complete Return & Refund Policy for eligibility, timelines and the process to raise a request.

Question 30

How should I wash my Bong Tribe T-shirt?

Accepted Answer

For the best lifespan of your T-shirt and print, follow the care instructions provided with the product. In general, gentle washing and avoiding excessive heat can help preserve the garment and print.

Question 31

Will the print crack or fade?

Accepted Answer

Our printing methods are selected for everyday wear, but all printed garments naturally require proper care. Following the recommended washing instructions will help maintain the print.

Question 32

How can I contact Bong Tribe?

Accepted Answer

You can contact us through the WhatsApp "Chat with Us" button available on the website, or through the contact details provided on our Contact Us page.

Question 33

Can I ask about size or fit before ordering?

Accepted Answer

Absolutely. If you're unsure about sizing, fit or a particular product, reach out to us before placing your order. We'd rather help you choose the right size than have you guess.

Question 34

I have a question that isn't answered here. What should I do?

Accepted Answer

No worries. Chat with Bong Tribe on WhatsApp and we'll help you out.

Frequently Asked Questions

About Bong Tribe

Shopping & Products

TRIBE4 Offer

Orders & Payments

Shipping & Delivery

Returns, Exchanges & Refunds

Product Care

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