RETURN & REFUND POLICY

If your product arrives with a manufacturing defect, a printing defect or significant misprint, damage caused before or during delivery, the wrong product, the wrong size or variant sent by Bong Tribe, or a significant issue that makes the product materially different from what you ordered, please contact us within 7 days of delivery.

If the issue is verified as a manufacturing, printing, fulfilment or transit-related problem, Bong Tribe will arrange a replacement at no additional product cost to you. You will not be required to place a new order for a verified defective or incorrect product.

Replacement requests must be submitted within 7 days of delivery.

Please check our Size Guide carefully before placing your order. Because Bong Tribe products are printed on demand, we generally cannot accept returns or provide refunds when the customer selects the wrong size.

If you ordered the wrong size and would like a different size, contact us within 7 days of delivery. Where possible, we may offer a replacement/new order at the customer's expense.

We currently do not accept returns or refunds simply because you changed your mind, don't like the product after receiving it, or no longer want the item.

Because every Bong Tribe product is produced specifically after an order is placed, we cannot restock most returned products for resale. Please make sure you're happy with your selection before completing your order.

Product colours may appear slightly different depending on your screen, display brightness, device settings, and photography and lighting. Small variations between the product image shown on screen and the physical product do not automatically qualify as a defect.

If your package arrives visibly damaged, please take photographs before opening it. If possible, record the opening/unboxing process.

If damage is visible on the courier package, please mention the damage while accepting the shipment where the courier process allows it. This documentation helps us investigate the issue with our fulfilment and courier partners.

If an order is lost during transit and the shipment is officially confirmed as lost, Bong Tribe will work with its fulfilment and shipping partners to resolve the issue. Depending on the circumstances, the order may be re-shipped or refunded.

An order may be returned to the fulfilment facility if delivery fails because of circumstances such as incorrect or incomplete address, customer unavailable or unreachable, customer refusing delivery, unserviceable pincode, premises being closed, or repeated failed delivery attempts.

If an order is returned because of an incorrect address, refusal of delivery, repeated failed delivery attempts or other circumstances attributable to the customer, additional shipping/re-shipping charges may apply.

Refunds may be considered where we are unable to provide a replacement for a verified defective or incorrect product, or a shipment is officially confirmed as lost and a refund is appropriate.

Approved refunds will be processed to the original payment method, subject to applicable payment gateway and banking processing timelines. Shipping charges, COD charges or other applicable fees may not be refundable unless the issue was caused by Bong Tribe.

Bong Tribe reserves the right to reject requests where: